Returns & Exchanges

We want you to love your Queen Curves order. If something isn't right, you can return it within 30 days of delivery.

Returns

  • You can return items within 30 days of the date you received your order, including sale items.
  • Items must be unused and unworn, with tags attached, in their original packaging.
  • Proof of purchase (your order number) is required.
  • We may refuse a refund if an item is returned damaged, worn, soiled or not in its original condition.

How to start a return or exchange

  1. Email support@queencurves.co.uk with the subject line "Return Request", your order number and the items you'd like to return or exchange.
  2. We'll reply with the return address and instructions. Please don't send items back without contacting us first, and don't send them to the manufacturer.
  3. Post your return within 14 days of receiving our instructions. We recommend a tracked service, as we can't refund parcels that don't reach us.

Return shipping costs

If you're returning an item because you changed your mind or it didn't fit, you pay the return postage, and the original delivery charge is not refunded.

If your item arrived faulty or damaged, or we sent the wrong item, we will cover the cost of putting it right. Please email us with your order number and a photo of the problem, and we'll arrange a replacement or a full refund, including delivery costs. This does not affect your statutory rights.

Refunds

Once your return reaches us and has been inspected, we'll email you to confirm whether your refund has been approved. Approved refunds go back to your original payment method. Depending on your bank or card provider, it can take 5 to 20 business days for the refund to appear on your statement.

Exchanges

Need a different size or colour? Email us and we'll help you exchange it, subject to availability.

Orders not placed on queencurves.co.uk

If you bought a Queen Curves product from another retailer, that retailer's return policy applies.

Contact us

Email: support@queencurves.co.uk
Phone: +44 7747 291426

Queen Curves is a trading name of Bboost Limited, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.