Returns & Exchanges
Returns
Our policy lasts 14 days from the day you received your package for a full refund of the purchase price. If 14 days have gone by since receiving your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused, tags attached and in the same condition that you received it. We reserve the right to refuse your refund if the item is damaged, soiled or not in sellable condition.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in below list? Feel free to contact us at Support@queencurves.co.uk
How do I place a return or exchange?
We're sorry you didn't love your Queen Curves. Please reach out to Support@queencurves.co.uk with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
Help! I can’t find my return slip.
Don’t worry—Queen Curves packages don’t include return slips. Just reach out to Support@queencurves.co.uk and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 14 days of receiving the order.
To place a return, or if you are having trouble making a return within the 14 day timeframe, please reach out to Support@queencurves.co.uk
Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
How long does it take to process a return?
Credit card refunds usually take 5-20 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at Support@queencurves.co.uk and we’ll be sure to get you the item you ordered!
What’s your return process if i’m not happy with the product?
Yes within 30 days after receiving your package. Here are your packing instructions:
- Securely pack the items in a box.
- Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
- Use the address listed and affix the appropriate amount of postage.
- Ship package from your nearest post office or shipping company of your choice.
If you did not receive a return label please send an e-mail to Support@queencurves.co.uk.
Please note! If you have received a faulty product, it is important that you send an e-mail to Support@queencurves.co.uk before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.queencurves.co.uk the return policy applied of the shop where you did purchase the product.
To return your product, you should contact us before you mail your product.
Note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In some cases, a restocking fees can be withheld from a refund when an item is being returned by the buyer for any reasons.