Where is the item coming from?
Our top-quality products are in high demand and we are running out of stock quickly. Therefore if the item is not available in our UK location, it will be shipped from our warehouse in other countries (Netherlands, Belgium..). That being said, sometimes your order may come in different packages at different times.
Where do you ship and how much it cost?
We provide FREE standard shipping for all orders above £30.
For orders below £30, our online system will calculate a small shipping fee depending on destination country. For the UK & Ireland, it is £3.70.
How long my order will take to be delivered?
We ship anywhere in the world so it will depend on your country of residence as not all of our merchandise ship from the same warehouse. We want to make sure you get your items as quickly as possible so we process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
It may take to United Kingdom from 5- 12 days on average if the item is in stock. Otherwise, please count for 10-15 days.
Please note this can be affected due to Holidays, weather conditions and others and also we are not responsible for delays caused by the customs department in your country.
How can I track my order?
We will send you the tracking code of your orders to the e-mail provided within 2-4 business days after the purchase. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-3 business days after you receiving that e-mail.
Please contact us at email@example.com if you do not receive tracking confirmation within those days.
Why I’m not able to track my order?
Please note that tracking information will be displayed 4-6 business days after being updated due to Customs. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the tracking code history.
We suggest you can contact our Customer Service at firstname.lastname@example.org in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.
The courier tried to deliver the package but I wasn't at home, what should I do?
Please contact the courier. Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.
The tracking site says Delivered but I haven’t received my order yet.
I ordered multiple items but I have only received one/some of them. Why?
We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your items to arrive.
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service at Support@queencurves.co.uk for further assistance. We are not responsible for any stolen packages.